Terms and Conditions
Payment: The payment method selected requires a credit card to secure the reservation and will be charged at the time of the booking.
Refund Policy: No cancellation fees apply, however, if the customer fails to call customer service to cancel with a minimum of Six hours prior to scheduled pick up, they will be charged the full amount due . Otherwise, All deposits are non-refundable.
Children: Children ages 8 and under ride free of charge. Please note: Skylink Shuttle does not provide child safety seats for young children and infants. Customers are responsible for their own car or booster seats as required by law.
Luggage: Two pieces of luggage, plus carry-on items, are permitted per fare-paying passenger. Additional pieces, bulky, or extra heavy items are subject to refusal or a $5 per item excess baggage charge. This charge applies to all areas of service
Pickup and Drop Off Fee: A $1 per customer fee will be charge on pickup and drop off. This fee reflects charges from the airport
Gratuities: Tipping is allowed and is much appreciated by our drivers. An 18% gratuity is charged to all parties 10 and over automatically as well as the executive service.
Lost Items: Passengers are responsible for their personal possessions. At Skylink Shuttle, we try our best to return items left in the vehicles to their owners, but assume no liability for lost, stolen, damaged, or misplaced items. The owner must pay any charges incurred in returning a left-behind object. Also, many bags look alike. Our drivers cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours. In addition, please be extra careful with small items. Cell phones, in particular, are left in the vans most often.
Unruly Passengers: In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly, intoxicated, or disruptive.
Safety: Our vans are equipped with seat belts for each passenger. Please use them. Front seat passengers and children MUST be buckled.
Pick-up: We have a 15 minute pickup window and suggest you plan your trip with plenty of time to get to your destination. Please allow for a 15 minute window before or after your scheduled pick-up time. (ADD NO NEED CALL UNLESS OUTSIDE WINDOW)
Limitations of Liability: Skylink Shuttle will not be responsible for delays caused by weather, road, traffic conditions, or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.
Rewards Program: Please check the rewards page for the Program Terms & Conditions.
For assistance please call our customer service direct line at (919)233-3952.
Thank you for choosing Skylink Shuttle for your transportation needs.