Frequently Asked Questions
- How do I find my shuttle after I arrive at the airport?
It is important to note that Skylink Shuttle does not have a counter at the airport. Instead we recommend to our customers to call our toll free number 1-855-759-8267 upon arrival at Raleigh Durham International airport (RDU). Our dispatchers also give our customers a courtesy call once your flight arrives. To help our dispatchers get in contact with you, please provide your airline and flight number when making your reservations.
- Do you have specific pick-up areas at the airport?
Yes we do according to RDU airport regulations. If you arrive at terminal 2, our pick-up area is zone 15 which is located at the ground floor across the street.
For terminal 1, our pick-up location is zone 8. Please note that terminal 1 only serves Southwest Airlines and Air Tran.
- How long will it take to get to my destination?
This depends on a number of factors like traffic, whether, type of service, and distance from the airport. However, we try to get you to your destination in a timely manner. We do this by limiting our shared ride stops to only 2 stops so as to get you to your destination as soon as possible.
- What if I lose personal property on the van?
We highly recommend that you secure your property before boarding the van and after you reach your destination. Skylink Shuttle does not accept liability or damage to property left on our vans. However, we will try our at most best to get your property back to you.
- Can I make my reservation at any time?
Yes you can; however, we recommend that you make your travel plans in a timely manner which is at least 24 hours prior to your scheduled pick-up date. Please note: executive service must be made 24 hours in order to guarantee the service.